The Fact About Elasticsearch support That No One Is Suggesting
The Fact About Elasticsearch support That No One Is Suggesting
Blog Article
Coupled by using a consumer-friendly interface, these abilities assist shoppers expose the designs hidden of their info and identify important mission intelligence.
When you are in cost-free trial, you also are eligible to have the Elasticsearch Provider Regular stage support for as long as the demo is Energetic.
The main emphasis of support is to make sure your deployment demonstrates a eco-friendly status and is out there. There isn't a guaranteed Original or ongoing reaction time, but we do strive to interact on every situation inside three organization days.
From your Elasticsearch Company Console: Go to the Support webpage or pick out the support icon, that appears similar to a existence preserver, on any web site during the console. Get in touch with us by e mail: [email protected]
Involve the deployment ID you want assist with, especially if you've got numerous deployments. Yow will discover the deployment ID within the overview website page for the cluster during the Elastic Cloud Console.
Should you be on an Elasticsearch Service Standard membership so you are interested in relocating to Gold or Platinum support, make sure you Get in touch with us. We also suggest you browse our greatest techniques information for getting the most out of your support working experience:
We can offer support no matter if your setting is on-prem or inside the cloud. Get in touch with our workforce to debate your certain infrastructure and requirements, together with SLAs and safety wants.
When you have any complex concerns that aren't for our Support crew, hop on our Elastic Local community forums and obtain solutions with the specialists inside the Group, which include individuals from Elastic.
For end users without the need of an active membership, visit the Elastic Local community discussion boards and get solutions from the gurus in the Local community, including folks from Elastic.
If you simply signed up for a demo, you don't get use of the Support Portal right Elasticsearch support up until you subscribe. Instead, you could ask for enable using the other approaches in-depth in this document.
At that point, Microsoft Promoting will use your total IP deal with and consumer-agent string to ensure it might properly procedure the ad simply click and cost the advertiser.
On the lookout for emergency Elasticsearch support? Do you think you're possessing operational issues with all your self-managed Elasticsearch cluster in output environment?
By electronic mail: [email protected]. When you Speak to us by e-mail, be sure to use the e-mail tackle that you choose to registered with, to make sure that we may help you far more rapidly. If you are employing a distribution checklist as your registered email, You may as well sign up a 2nd email handle with us.
Describe the issue. Involve any suitable specifics, such as mistake messages you encountered, dates and moments when the issue happened, or anything you believe could possibly be helpful.
Our support webpages have been presented in English, to translate to your desired language You should utilize the constructed-in translate functionality in Chrome or Firefox.
With the discharge of The brand new Support Portal, even For those who have an present account, you will be prompted to update your password.
Include the deployment ID that you would like assist with, especially if you've got many deployments. The deployment ID can be found within the overview site for your cluster inside the Elasticsearch Assistance Console.
We use cookies to try and provide you with a greater working experience in Freshdesk. You can learn more about what sort of cookies we use, why, And just how from our Privateness Plan.
As an Elasticsearch Support buyer, you might obtain an e mail with Guidelines the way to log in on the Support Portal, where you can monitor each present and archived cases.
Just open a scenario to let's know the identify and e mail tackle you want to for being additional. When opening a case, there are a few belongings you can perform to have aid more quickly: